Students will need to bring their completed form and faulty SmartRider card to their school administration and request that they place an order for a replacement card.
If there are no physical signs of damage the school will order a replacement SmartRider card for the student and send the card with the completed form to Monitor WA as advised on the form.
Upon receiving the faulty SmartRider card, Monitor WA will inspect the card for any physical damage. If the card is found to be faulty,
a replacement SmartRider card will be sent to the school for the student to collect at no charge to the school or student. If the SmartRider card is not deemed to be faulty,
the damage will be highlighted on the card and sent back to the school.
It is the schools responsibility to provide the student with their returned, original SmartRider card.